Security & Fraud Protection

Learn how to secure your account, recognize fraudulent activities, and protect your personal information.

Protecting Your Account

Enabling Two-Factor Authentication (2FA)

For enhanced security, activate 2FA by following these steps:

  1. Log in to your account.
  2. Navigate to Settings > Security.
  3. Select Enable Two-Factor Authentication.
  4. Choose your preferred method (SMS, email, or authenticator app).
  5. Follow the setup instructions and confirm your changes.

Identifying Fraudulent Activities

Stay vigilant by recognizing common fraud indicators:

  • Unexpected login alerts from unknown devices.
  • Unfamiliar transactions or withdrawals.
  • Emails requesting sensitive information from unverified sources.
  • Suspicious phone calls claiming to be from customer support.

If you notice any of these, immediately report it via our Support Page.

Preventing Phishing Attacks

Phishing scams attempt to steal your personal information through fake emails, messages, or websites. To avoid them:

  • Never share passwords or PINs via email.
  • Verify email senders before clicking on links.
  • Always access your account through the official website, not email links.
  • Use an updated web browser and enable security alerts.

Reporting Fraud

If you suspect fraudulent activity:

  1. Contact our Fraud Prevention Team immediately.
  2. Change your password and enable extra security settings.
  3. Review your transaction history for unauthorized activity.

For more details, visit our Fraud Protection Guide.

Frequently Asked Questions

  • How can I secure my account?

    Use a strong password, enable two-factor authentication (2FA), and regularly monitor account activity.

  • What should I do if I suspect fraudulent activity?

    Immediately report suspicious transactions to our support team and change your account password.

  • How do I recognize phishing scams?

    Be cautious of emails or messages requesting personal information. Always verify the sender before clicking links.

  • What is two-factor authentication (2FA), and how do I enable it?

    2FA adds an extra layer of security. Enable it in **Settings > Security** by following the setup instructions.